Why Your NPS Score Isn’t Telling You What You Think It Is The Net Promoter Score (NPS) has become the go-to feedback mechanism for many businesses. On paper, it’s simple: ask your customers, “On a scale of 0 to 10, how likely are you to recommend our business to a friend or colleague?” Then, use
The Knowledge Worker Dilemma: Why Modern Work Feels Harder Than Ever The way we work has fundamentally changed. In today’s world, most of us fall into the category of knowledge workers—those whose primary job is to think, solve problems, and process information. This stands in stark contrast to manual workers, whose jobs rely more on
At Business Tech Ninjas, I’m all about finding ways to work smarter, not harder. Recently, ChatGPT’s Canvas Mode has been a game changer for my business operations. It’s made processes like inbox management and team training not only easier but also far more effective. Here’s how I use it: Why it works:Canvas Mode simplifies what
The 4 Levels of Team Members: Building an Agile, Effective Team As a business owner, much of the frustration you experience stems from unmet expectations. Often, this happens because team members aren’t aligned with what’s being asked of them. The key to managing your team effectively lies in understanding who they are and what role
How to Refine Your Business Processes and Scale Smarter If you’re feeling bogged down by endless to-do lists, redundant tasks, or clunky workflows, it’s time to rethink your processes. The mistake many business owners make is assuming that once a process is operationalized, it’s done. In reality, the best processes evolve over time. They’re refined,
How Organizing Your Content Keeps Customers Coming BackLet’s talk about the elephant in the room: If customers aren’t engaging with your content, the problem isn’t always the material itself—it’s how you’ve organized it. I’ve been there. You pour your time, energy, and expertise into creating valuable programs, but customers still struggle to finish them or
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