Category: Behind the Membership

How to Refine Your Business Processes and Scale Smarter If you’re feeling bogged down by endless to-do lists, redundant tasks, or clunky workflows, it’s time to rethink your processes. The mistake many business owners make is assuming that once a process is operationalized, it’s done. In reality, the best processes evolve over time. They’re refined,

How Organizing Your Content Keeps Customers Coming BackLet’s talk about the elephant in the room: If customers aren’t engaging with your content, the problem isn’t always the material itself—it’s how you’ve organized it. I’ve been there. You pour your time, energy, and expertise into creating valuable programs, but customers still struggle to finish them or

Switching your domain name or rebuilding your website can feel like a fresh start—but it’s also a high-stakes move. Done wrong, you could lose years of organic SEO gains, tank your rankings, and alienate customers with broken links and poor user experience. At Business Tech Ninjas, we’ve seen firsthand how these mistakes can hurt businesses.

For many businesses, customer support starts with a straightforward solution: managing requests through a shared email inbox. If you’re dealing with fewer than 20 inquiries a week or have one person handling everything, an inbox approach works. It’s easy, direct, and gets the job done without much fuss. But as your business grows and the

I use Twilio to create local phone numbers for all the countries we serve. We have a UK number, an Australian number, a US number, and a Canadian number.  This makes it so when clients phone us, they can use a local number and not have to incur long-distance charges. It also makes us look