The Client
Spring Forest Qigong is a global wellness and certification company, teaching energy healing through memberships, online programs, and live certifications.

The Challenge
Their old Joomla site was creating chaos. Customers purchased products but couldn’t access them. Portals showed the wrong things. Support staff spent hours untangling complaints. Worse, many frustrated customers left silently, costing untold lost revenue and brand trust.

On top of that, they’d been stuck with another provider for over a year, waiting for a site redesign that never launched. Their tech had become a liability — draining time, money, and reputation.

The BTN Solution
BTN stepped in and rebuilt the foundation:

• Launched two new sites within 8 months (a marketing site and a membership site) to reduce risk and simplify operations.

• Rebuilt automations for membership onboarding.

• Created clear hubs for memberships, certifications, and programs.

• Fully refreshed the brand and design.

Instead of just fixing tasks, BTN became part of their operations — building systems, documentation, and training their team to keep everything running smoothly.

The Results

• Customer service issues dramatically reduced.

• Reputation risk eliminated by consistent product delivery.

• Team freed from constant fire-fighting to focus on growth and service.

• A global platform that now supports their mission, instead of undermining it.

Takeaway
BTN doesn’t just “build websites.” We turn broken, bloated systems into assets — and train your team so you’re not trapped in the same cycle again.